015bb0a03532b0ef6a20df0d2f0a4aa8d93285ba luvina Tue Aug 20 09:51:43 2013 -0700 added links to google groups forum, refs #11568 diff --git src/hg/htdocs/contacts.html src/hg/htdocs/contacts.html index 7efe56f..f160b3b 100755 --- src/hg/htdocs/contacts.html +++ src/hg/htdocs/contacts.html @@ -1,184 +1,185 @@ UCSC Genome Browser: Contact Information
  Contact information for the UCSC Genome Project
 

Genome Browser contacts:
We maintain two public interactive mailing lists (genome@soe.ucsc.edu and genome-mirror@soe.ucsc.edu) where you can post specific questions about the UCSC Genome Browser software, database, genome assemblies, release cycles, and mirroring. For more information on the genome-mirror mailing list, see the Mirroring section below. We also offer a third read-only mailing list reserved for project announcements posted by our staff.

Prior to posting a question to the mailing list, please review our technical support guidelines or read this PLoS Comp Bio editorial. Many questions have been answered before; we strongly encourage you to search the archives before submitting a question to either list.

  • Search the Genome Browser mailing list archives.
  • Search the Genome-announce mailing list archives.
  • Search the Genome Browser website:  
  • Search the Genome Browser Wiki Site:  
  • Post a question to the genome@soe.ucsc.edu mailing list. Messages sent to this address will be posted to the moderated genome - mailing list, which is also archived on a public Google Groups forum. + mailing list, which is also archived on a public + Google Groups forum. When including a link to a specific view of the browser in your question, please remove the "hgsid" parameter and setting from the URL as this can cause your personal settings to change unexpectedly. We recommend taking a snapshot of your current browser view with our Session tool and sending a link to that session.
  • Subscribe to the Genome-announce mailing list (UCSC Genome Browser project announcements only - low-volume list). Unsubscribe by sending a blank email to genome-announce+unsubscribe@soe.ucsc.edu.
  • Subscribe to the Genome mailing list (interactive Genome Browser discussion forum - high-volume list). Unsubscribe by sending a blank email to genome+unsubscribe@soe.ucsc.edu.

Reporting server problems:
Server errors or other problems accessing the UCSC Genome Browser or BLAT server should be sent to genome-www@soe.ucsc.edu.

Regular weekly maintenance of the Genome Browser database occurs on Sunday afternoons between the hours of 2:00 - 3:00 p.m. Pacific Time. Although we allocate an hour for this maintenance, the actual down time is usually only a few minutes. Occasionally, additional maintenance is scheduled by the School of Engineering. These service interruptions are posted on the Genome Browser home page.


Suggestions and Comments:
If you have ideas for how we can improve this browser with new tracks, utilities, or other features, please leave a note in the suggestion box.

To follow up on the status of an existing suggestion, you may contact us at genome-www@soe.ucsc.edu. Please include the reference number of your suggestion in the email.


Commerical licensing:
Questions about commercial licensing of the Genome Browser should be sent to genome-www@soe.ucsc.edu. For more information about licensing, see the Genome Browser software licensing requirements.

Questions regarding commercial licensing of Blat should be directed to kent@soe.ucsc.edu. See the Kent Informatics web site for more information.


Mirroring:
The genome-mirror mailing list is a forum to which licensed and non-commercial sites can post questions about the setup and maintenance of Genome Browser mirrors. Note that commercial use of the source code requires a license.
  • Post a mirror site inquiry: genome-mirror@soe.ucsc.edu. Messages sent to this address will be posted to the moderated genome-mirror mailing list, which is archived on a public - Google Groups forum. + Google Groups forum.
  • Search the Genome-mirror mailing list archives.
  • Subscribe to the Genome-mirror mailing list (UCSC Genome Browser mirror site questions and announcements only - low-volume list). Unsubscribe by sending a blank email to genome-mirror+unsubscribe@soe.ucsc.edu.
  • Display a list of mirror sites.
  • Read procedures for creating a mirror site.


UCSC Genome Bioinformatics Group:
Center for Biomolecular Science & Engineering
CBSE/ITI, 501D Engineering II Building
University of California, Santa Cruz
1156 High St., Santa Cruz, CA 95064