|
+
+ Before posting a question, we strongly encourage you to search our mailing list
+ archives, our website, and our wiki for the answer. To expedite technical
+ support, questions and problem reports must adhere to our
+ technical support guidelines.
+ PLoS Computational Biology has published a good set of
+ guidelines for seeking online scientific help.
+ In particular, when sending us a specific browser screenshot, we recommend
+ that you use our Session tool to create
+ a link that fully captures the browser settings. Be sure to removed the
+ "hgsid" parameter and setting from any URL sent to us, as this can
+ cause your personal settings to change unexpectedly.
+
+ Unless otherwise noted, questions and comments submitted to
+ the Genome Browser forums are publicly accessible and searchable. Please
+ do not post confidential information to our public forums.
- Prior to posting a question to the mailing list, please review
- our technical support
- guidelines or read
-this
-PLoS Comp Bio editorial.
- Many questions have been answered before; we strongly encourage you to
- search the archives before submitting a question to either list.
-
- -
- Search
- the Genome Browser mailing list archives.
-
-
- Search
- the Genome-announce mailing list archives.
-
-
-
-
-
-
- Post a question to the
- genome@soe.ucsc.edu mailing list.
-
- Messages sent to this address will be posted to the moderated genome
- mailing list, which is also archived on a SEARCHABLE PUBLIC
- Google Groups forum.
- When including a link to a specific view of the browser
- in your question, please remove the "hgsid" parameter and setting from
- the URL as this can cause your personal settings to change unexpectedly.
- We recommend taking a snapshot of your current browser view with our
- Session tool and sending
- a link to that session.
-
-
- Subscribe
- to the Genome-announce mailing list (UCSC Genome Browser project
- announcements only - low-volume list). Unsubscribe by sending
- a blank email to genome-announce+unsubscribe@soe.ucsc.edu.
-
-
- Subscribe
- to the Genome mailing list (interactive Genome Browser discussion forum -
- high-volume list). Unsubscribe by sending a blank email to genome+unsubscribe@soe.ucsc.edu.
-
+
+
- Reporting server problems:
- Server errors or other problems accessing the UCSC Genome Browser or
- BLAT server should be sent to
- genome-www@soe.ucsc.edu.
-
- Regular weekly maintenance of the Genome Browser database occurs on
- Sunday afternoons between the hours of 2:00 - 3:00 p.m. Pacific Time.
- Although we allocate an hour for this maintenance, the actual down time
- is usually only a few minutes. Occasionally, additional
- maintenance is scheduled by the School of Engineering. These
- service interruptions are posted on the Genome Browser home page.
+ Website and data questions:
+ genome@soe.ucsc.edu
+
+ Publicly searchable, interactive discussion forum for questions about the
+ UCSC Genome Browser software, annotation database, genome assemblies, and
+ release cycles (high volume).
+ [Subscribe]
+ [Unsubscribe]
+ [Search the genome archives]
+
-
- Suggestions and Comments:
- If you have ideas for how we can improve this browser with new tracks,
- utilities, or other features, please leave a note in the suggestion box.
-
- To follow up on the status of an existing suggestion, you may contact
- us at
- genome-www@soe.ucsc.edu.
-
- Please include the reference number of your suggestion in the email.
-
-
- Commercial licensing:
- Questions about commercial licensing of the Genome Browser should be
- sent to
- genome-www@soe.ucsc.edu.
-
- For more information about licensing, see the Genome Browser
- software licensing requirements.
-
- Questions regarding commercial licensing of Blat should be directed to
- kent@soe.ucsc.edu.
-
- See the Kent Informatics web site for more information.
-
+ Comments and suggestions:
+ Suggestion Box
+ Private forum for suggesting new tracks, utilities, and other features for
+ the Genome Browser.
+
-
- Mirroring:
- The genome-mirror mailing list is
- a forum to which licensed and non-commercial sites can post
- questions about the setup and maintenance of Genome Browser mirrors.
- Note that commercial use of the source code requires a
- license.
-
- -
- Post a mirror site inquiry:
- genome-mirror@soe.ucsc.edu.
+ Mirror and source code questions:
+ genome-mirror@soe.ucsc.edu
- Messages sent to this address will be posted to the moderated
- genome-mirror mailing list, which is archived on a SEARCHABLE PUBLIC
- Google Groups forum.
- -
- Search the Genome-mirror mailing list archives.
-
-
- Subscribe
- to the Genome-mirror mailing list (UCSC Genome Browser mirror site
- questions and announcements only - low-volume list). Unsubscribe by sending
- a blank email to genome-mirror+unsubscribe@soe.ucsc.edu.
-
-
- Display a list of
- mirror sites.
-
-
- Read procedures for
- creating a mirror
- site.
-
+ Publicly searchable, interactive discussion forum for questions about the
+ setup and maintenance of Genome Browser mirrors. Commercial use of the source
+ code and binaries requires a license.
+ [Subscribe]
+ [Unsubscribe]
+ [Search the genome-mirror archives]
+ [Set up a mirror]
+ [Mirror list]
+
-
- UCSC Genome Bioinformatics Group:
- Center for
- Biomolecular Science & Engineering
- CBSE/ITI, 501D Engineering II Building
- University of California, Santa Cruz
- 1156 High St., Santa Cruz, CA 95064
+ Server and website access problems:
+ genome-www@soe.ucsc.edu
+
+ Private forum for reporting server errors or other problems accessing the
+ UCSC Genome Browser or BLAT servers.
+
+ Scheduled service interruptions for system maintenance are
+ posted to the genome-announce forum and our twitter feed.
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