Browser staff in native habitat.
This website is a "mirror" not run by UCSC. Please try to contact the person who manages this mirror with questions.
If you mail the UCSC mailing list, please include this mirror's address http:// with any questions.
+-Before posting a question, we strongly encourage you to search our mailing list archives, our -website, and our wiki for the answer. To expedite technical support, questions and problem reports -must adhere to our technical support guidelines. +Before posting a question, we strongly encourage you to search our mailing list +archives, our website, and our wiki for the answer. Please follow our +technical support guidelines in your queries. +This will give us enough to resolve your issue without requests for more information. PLoS Computational Biology has published a good set of guidelines for seeking online scientific help. In particular, when sending us a -specific browser screenshot, we recommend that you use our Session -tool to create a link that fully captures the browser settings. Be sure to remove the -"hgsid" parameter and setting from any URL sent to us, as this can cause your personal -settings to change unexpectedly.
+target="_blank">guidelines for seeking online scientific help. When sending us a +browser URL, we recommend that you use our Session +tool to create a link that fully captures the browser settings. If copy/pasting a +URL, be sure to remove the "hgsid=<value>" parameter from any URL you +send, as this can cause your personal settings to change unexpectedly. +Read more about making links in our documentation.-Questions and comments submitted to the Genome Browser forums are publicly -accessible and searchable. Please do not post confidential information to our public -forums.
+
-Website and data questions:
-genome@soe.ucsc.edu
-
-Publicly searchable, interactive discussion forum for questions about the UCSC Genome Browser
+We encourage you to search the appropriate archive before contacting us
+via the mailing list, but we will reply to your message as quickly as we
+can.
+
Questions and comments submitted to most of
+the Genome Browser forums are publicly accessible and searchable. Please
+do not post confidential information to our public forums.
| + Mailing list + | ++ Subscribe + | ++ Search + | ++ Write + | +
|
+ Website and data questions
+ Publicly searchable, interactive discussion forum for questions about the UCSC Genome Browser software, annotation database, genome assemblies, bug reports and release cycles (high -volume). -[Subscribe] - [Unsubscribe] - [Search the genome archives] + volume). + |
+ + Subscribe + | ++ Genome archives + | ++ genome@soe.ucsc.edu + + | +
|
+ Server and website access problems
+ Private forum for reporting + server errors or other access problems on the UCSC Genome Browser or BLAT servers. + Scheduled service interruptions for system maintenance are posted to the + genome-announce forum and our Twitter feed. -Scheduled service interruptions for system maintenance are posted to the genome-announce forum -and our twitter feed. + Please also use this private forum + for sensitive data. It is visible only to our staff. + |
+ + + | ++ Private: Not searchable + | +
+ genome-www@soe.ucsc.edu + + |
+
|
+
+ Mirror and source code questions
+ Interactive discussion forum for questions about the setup and + maintenance of Genome Browser mirrors. Commercial use of the source code + and binaries requires a license. + Set up a mirror. + |
+ + Subscribe + | ++ Genome-mirror archives + | ++ genome-mirror@soe.ucsc.edu + + | +
|
+ Genome Browser announcements
+ Notifications from the Genome Browser project team about new software and + data releases, and other items of interest to Genome Browser users (low volume). + |
+ + Subscribe + | ++ Genome-announce archives + | ++ + | +
|
+ Genome Browser Training Program
+ For information about our newly expanded on-site training program, email + our training department or visit our sign-up page. + |
+ + + | ++ + | ++ ucscgbtraining@soe.ucsc.edu -For information about our newly expanded on-site training program, email our training -department or visit our sign-up -page. + | +
|
+
+ Comments and suggestions
+ Private forum for suggesting new tracks, utilities, and other features + for the Genome Browser. + |
+ + + | ++ + | +
+ Suggestion Box + |
+
Genome Browser:
genome-www@soe.ucsc.edu
-above address is genome-www at soe.ucsc.edu -->
+
Private forum for licensing questions. For more information about licensing the Genome Browser
software, see the software licensing requirements.
+
Blat and In-Silico PCR:
kent@soe.ucsc.edu
See the Kent Informatics web site for more information.