71b3dc26b7bccd706bf4dac10deba76eedf69aef kuhn Tue Feb 23 17:28:46 2021 -0800 cleaned up wording and organization diff --git src/hg/htdocs/contacts.html src/hg/htdocs/contacts.html index 06e0b91..f0b26b1 100755 --- src/hg/htdocs/contacts.html +++ src/hg/htdocs/contacts.html @@ -1,168 +1,259 @@ <!DOCTYPE html> <!--#set var="TITLE" value="Genome Browser Contacts" --> <!--#set var="ROOT" value="." --> <!-- Relative paths to support mirror sites with non-standard GB docs install --> <!--#include virtual="$ROOT/inc/gbPageStart.html" --> <h1>Contact Us</h1> <div class="row"> <!-- Left column --> <div class="col-md-6"> <p> UCSC Genome Informatics Group<br> UCSC Genomics Institute CBSE/ITI, 501D Engineering II Building<br> University of California, Santa Cruz<br> 1156 High Street<br> Santa Cruz, CA 95064</p> <p> <a href="http://cbse.soe.ucsc.edu/directions" target="_blank">Directions</a></p> </p> <p> <a href="http://www.twitter.com/GenomeBrowser" target="_blank"> <img class='gbsInlineImg' src="http://twitter-badges.s3.amazonaws.com/t_small-a.png" alt="Follow GenomeBrowser on Twitter"></a> </p> </div> <!-- Right column --> <div class="col-md-6"> <!-- Display staff image in righthand corner --> <img src= "images/gbstaff16.jpg" width=499 height=299 alt="Genome Browser staff"> <p class="gbsCaption"> Browser staff in native habitat.</p> </div> </div> -<a name = "queries"> +<a name = "queries"></a> <h2>Genome Browser inquiries</h2> <!--#if expr='"$SERVER_NAME" != /.*.ucsc.edu/ && "$SERVER_NAME" != /.*.sdsc.edu/ && "$SERVER_NAME" != /browser/'--> <!-- 'browser' = GBiB --> <p> <strong>This website <em><!--#echo var="HTTP_HOST" --></em> is a "mirror" not run by UCSC.</strong> Please try to contact the person who manages this mirror with questions.</p> <p> <strong>If you mail the UCSC mailing list, please include this mirror's address <em>http://<!--#echo var="HTTP_HOST" --></em> with any questions.</strong></p> <!--#else --> <!--#endif --> + <p> -Before posting a question, we strongly encourage you to search our mailing list archives, our -website, and our wiki for the answer. To expedite technical support, questions and problem reports -must adhere to our <a href="FAQ/FAQmaillist.html">technical support guidelines</a>. +Before posting a question, we strongly encourage you to search our mailing list +archives, our website, and our <a href = "http://genomewiki.soe.ucsc.edu" +target = _blank>wiki</a> for the answer. Please follow our +<a href="FAQ/FAQmaillist.html">technical support guidelines</a> in your queries. +This will give us enough to resolve your issue without requests for more information. PLoS Computational Biology has published a good set of <a href="http://www.ploscompbiol.org/article/info:doi%2F10.1371%2Fjournal.pcbi.1002202" -target="_blank">guidelines</a> for seeking online scientific help. In particular, when sending us a -specific browser screenshot, we recommend that you use our <a href="cgi-bin/hgSession">Session</a> -tool to create a link that fully captures the browser settings. Be sure to remove the -"hgsid" parameter and setting from any URL sent to us, as this can cause your personal -settings to change unexpectedly.</p> +target="_blank">guidelines</a> for seeking online scientific help. When sending us a +browser URL, we recommend that you use our <a href="cgi-bin/hgSession">Session</a> +tool to create a link that fully captures the browser settings. If copy/pasting a +URL, be sure to remove the "hgsid=<value>" parameter from any URL you +send, as this can cause your personal settings to change unexpectedly. +Read more about making <a href = "FAQ/FAQlink.html#link1">links</a> in our documentation.</p> <p> -<strong><font color="red">Questions and comments submitted to the Genome Browser forums are publicly -accessible and searchable. Please do not post confidential information to our public -forums.</font></strong></p> <form name="googleForm1" method="GET" action="http://www.google.com/search" onSubmit="document.googleForm1.q.value=document.googleForm1.qq.value+' site:genome.ucsc.edu/';"> <p>Search the Genome Browser website: <input type="hidden" name="q" value=""> <input type="hidden" name="num" value="10"> <input type="hidden" name="filter" value="0"> <input type=text name=qq size=30 maxlength=255 value=""> <input type="submit" value="Submit"></p> </form> <form name="googleForm4" method="GET" action="http://www.google.com/search" onSubmit="document.googleForm4.q.value=document.googleForm4.qq.value+' site:genomewiki.ucsc.edu/index.php';"> <p>Search the Genome Browser Wiki Site: <input type="hidden" name="q" value=""> <input type="hidden" name="num" value="10"> <input type="hidden" name="filter" value="0"> <input type=text name=qq size=30 maxlength=255 value=""> <input type="submit" value="Submit"></p> </form> + <hr> + <p> -<strong>Website and data questions: </strong> -<a href="mailto:genome@soe.ucsc.edu">genome@soe.ucsc.edu</a><br> -<!-- above address is genome at soe.ucsc.edu --> -<em>Publicly searchable, interactive discussion forum for questions about the UCSC Genome Browser +We encourage you to search the appropriate archive before contacting us +via the mailing list, but we will reply to your message as quickly as we +can. +<br><strong><font color="red">Questions and comments submitted to most of +the Genome Browser forums are publicly accessible and searchable. Please +do not post confidential information to our public forums.</font></strong></p> + +<table> + <tr> + <td> + </p><b>Mailing list</b></p> + </td> + <td> + <b>Subscribe</b> + </td> + <td> + <b>Search</b> + </td> + <td> + <b>Write</b> + </td> + </tr> + + <tr> + <td> + <strong>Website and data questions </strong> + <br><em><font color = "red">Public</font>ly searchable, interactive discussion forum for questions about the UCSC Genome Browser software, annotation database, genome assemblies, bug reports and release cycles (high -volume).</em><br> -[<a href="http://groups.google.com/a/soe.ucsc.edu/group/genome?hl=en" target="_blank">Subscribe</a>] - [<a href="mailto:genome+unsubscribe@soe.ucsc.edu">Unsubscribe</a>] - [<a href="https://groups.google.com/a/soe.ucsc.edu/forum/#!forum/genome" -target="_blank">Search the genome archives</a>]</p> + volume).</em></p> + </td> + <td> + <a href="http://groups.google.com/a/soe.ucsc.edu/group/genome?hl=en" target="_blank">Subscribe</a> + </td> + <td> + <a href="https://groups.google.com/a/soe.ucsc.edu/forum/#!forum/genome" + target="_blank">Genome archives</a> + </td> + <td> + <a href="mailto:genome@soe.ucsc.edu">genome@soe.ucsc.edu</a> +<!-- above address is genome at soe.ucsc.edu --> + </td> + </tr> -<a name="followup"></a> -<p> -<strong>Comments and suggestions: </strong> -<a href="cgi-bin/hgUserSuggestion">Suggestion Box</a><br> -<em>Private forum for suggesting new tracks, utilities, and other features for the Genome - Browser.</em></p> -<a name="mirror"></a> -<p> -<strong>Mirror and source code questions: </strong> -<a href="mailto:genome-mirror@soe.ucsc.edu">genome-mirror@soe.ucsc.edu</a><br> -<!-- above address is genome-mirror at soe.ucsc.edu --> -<em>Publicly searchable, interactive discussion forum for questions about the setup and -maintenance of Genome Browser mirrors. Commercial use of the source code and binaries requires a -<a href="license/index.html">license</a>.</em><br> -[<a href="http://groups.google.com/a/soe.ucsc.edu/group/genome-mirror?hl=en" -target="_blank">Subscribe</a>] - [<a href="mailto:genome-mirror+unsubscribe@soe.ucsc.edu">Unsubscribe</a>] - [<a href="https://groups.google.com/a/soe.ucsc.edu/forum/#!forum/genome-mirror" -target="_blank">Search the genome-mirror archives</a>] - [<a href="goldenPath/help/mirror.html">Set up a mirror</a>] - [<a href="mirror.html">Mirror list</a>]</p> -<p> -<strong>Server and website access problems:</strong> -<a href="mailto:genome-www@soe.ucsc.edu">genome-www@soe.ucsc.edu</a><br> -<!-- above address is genome-www at soe.ucsc.edu --> -<em>Private forum for reporting server errors or other problems accessing the UCSC Genome Browser -or BLAT servers. You may also use this forum to offer your data for inclusion as an annotation track -or public hub in the UCSC Genome Browser. + <tr> + <td> + <strong>Server and website access problems</strong> + <br><em><strong><font color = red>Private forum</font></strong> for reporting + server errors or other access problems on the UCSC Genome Browser or BLAT servers. + Scheduled service interruptions for system maintenance are posted to the + genome-announce forum and our <a href = "https://twitter.com/@GenomeBrowser" + target = _blank>Twitter </a>feed.</em> <!-- -Regular weekly maintenance of the Genome Browser database occurs on Sunday afternoons between the -hours of 2:00 - 3:00 p.m. Pacific Time. Although we allocate an hour for this maintenance, the -actual down time is usually only a few minutes. +Regular weekly maintenance of the Genome Browser database occurs on Sunday afternoons +between the hours of 2:00 - 3:00 p.m. Pacific Time. Although we allocate an hour for +this maintenance, the actual down time is usually only a few minutes. --> -Scheduled service interruptions for system maintenance are posted to the genome-announce forum -and our twitter feed.</em></p> + <br>Please also use this <strong><font color = red>private forum</font></strong> + for sensitive data. It is visible only to our staff.</p> + </td> + <td> + + </td> + <td> + Private: Not searchable + </td> + <td> + <a href="mailto:genome-www@soe.ucsc.edu">genome-www@soe.ucsc.edu</a><br> +<!-- above address is genome-www at soe.ucsc.edu --> + </td> + </tr> -<p> -<strong>Genome Browser announcements: </strong><br> -<em>Notifications from the Genome Browser project team about new software and data releases, and -other items of interest to Genome Browser users. </em><br> -[<a href="http://groups.google.com/a/soe.ucsc.edu/group/genome-announce?hl=en" -target="_blank">Subscribe</a>] - [<a href="mailto:genome-announce+unsubscribe@soe.ucsc.edu">Unsubscribe</a>] - [<a href ="https://groups.google.com/a/soe.ucsc.edu/forum/#!forum/genome-announce" -target="_blank">Search the genome-announce archives</a>]</p> + <tr> + <td> + <a name="mirror"></a> + <strong>Mirror and source code questions</strong> + <br><em>Interactive discussion forum for questions about the setup and + maintenance of Genome Browser mirrors. Commercial use of the source code + and binaries requires a <a href="license/index.html">license</a>.</em> + <a href="goldenPath/help/mirror.html">Set up a mirror</a>.</p> + </td> + <td> + <a href="http://groups.google.com/a/soe.ucsc.edu/group/genome-mirror?hl=en" + target="_blank">Subscribe</a> + </td> + <td> + <a href="https://groups.google.com/a/soe.ucsc.edu/forum/#!forum/genome-mirror" + target="_blank">Genome-mirror archives</a> + </td> + <td> + <a href="mailto:genome-mirror@soe.ucsc.edu">genome-mirror@soe.ucsc.edu</a> +<!-- above address is genome-mirror at soe.ucsc.edu --> + </td> + </tr> -<p> -<strong>Genome Browser Training Program: </strong> -<a href="mailto:ucscgbtraining@soe.ucsc.edu">ucscgbtraining@soe.ucsc.edu</a><br> + <tr> + <td> + <strong>Genome Browser announcements</strong> + <br><em>Notifications from the Genome Browser project team about new software and + data releases, and other items of interest to Genome Browser users (low volume). </em></p> + </td> + <td> + <a href="http://groups.google.com/a/soe.ucsc.edu/group/genome-announce?hl=en" + target="_blank">Subscribe</a> + </td> + <td> + <a href ="https://groups.google.com/a/soe.ucsc.edu/forum/#!forum/genome-announce" + target="_blank">Genome-announce archives</a> + </td> + <td> + <b> </b> + </td> + </tr> + + <tr> + <td> + <strong>Genome Browser Training Program</strong> + <br><em>For information about our newly expanded on-site training program, email + our training department or visit <a href="http://bit.ly/ucscTraining" + target="_blank">our sign-up page</a>.</em></p> + </td> + <td> + + </td> + <td> + + </td> + <td> + <a href="mailto:ucscgbtraining@soe.ucsc.edu">ucscgbtraining@soe.ucsc.edu</a> <!-- above address is ucscgbtraining at soe.ucsc.edu --> -<em>For information about our newly expanded on-site training program, email our training -department or visit <a href="http://bit.ly/ucscTraining" target="_blank">our sign-up -page</a>.</em></p> + </td> + </tr> + + <tr> + <td> + <a name="followup"></a> + <strong>Comments and suggestions </strong> + <br><em>Private forum for suggesting new tracks, utilities, and other features + for the Genome Browser.</em></p> + </td> + <td> + + </td> + <td> + + </td> + <td> + <a href="cgi-bin/hgUserSuggestion">Suggestion Box</a><br> + </td> + </tr> + +</table> <h2>Commercial licensing inquiries</h2> <p> <strong>Genome Browser: </strong> <a href="mailto:genome-www@soe.ucsc.edu">genome-www@soe.ucsc.edu</a><br> -<!-- nclude virtual="/gbPageEnd.html"-->above address is genome-www at soe.ucsc.edu --> +<!--above address is genome-www at soe.ucsc.edu --> <em>Private forum for licensing questions. For more information about licensing the Genome Browser software, see the <a href="license/">software licensing requirements</a>. </em></p> <p> + <strong>Blat and In-Silico PCR: </strong> <a href="mailto:kent@soe.ucsc.edu">kent@soe.ucsc.edu</a><br> <!-- above address is kent at soe.ucsc.edu --> <em>See the <a href="http://www.kentinformatics.com" target="_blank">Kent Informatics</a> web site for more information.</em></p> <!--#include virtual="$ROOT/inc/gbPageEnd.html" -->