7da9b908054e075d9a03a1204f143083ca0d0772
max
  Thu Aug 19 02:45:36 2021 -0700
encouraging users to contact us in error messages, refs #28013

diff --git src/hg/htdocs/admin/500.html src/hg/htdocs/admin/500.html
index 3dc45f6..07eafbf 100755
--- src/hg/htdocs/admin/500.html
+++ src/hg/htdocs/admin/500.html
@@ -19,32 +19,33 @@
   "http://<!--#echo var="HTTP_HOST" -->" in the email.</p>
   <!-- above address is genome-mirror at soe.ucsc.edu -->
   <p> 
   If you are unable to access commonly used features on our website, it is possible that you may 
   need to reset your Genome Browser with the following URL: 
   <a href="../cgi-bin/cartReset">http://<!--#echo var="HTTP_HOST" -->/cgi-bin/cartReset</a>. This 
   will
   replace your stored settings with the default configuration and will return your browser to the 
   state it was in when you first accessed it.</p>
   <p> 
   We apologize for the inconvenience.</p>
 <!--#else --> 
   <p> 
   The page you requested resulted in a server problem on our systems.</p> 
   <p> 
-  We hate this type of error immensely and we're sure that you do as well! While we log
-  and rapidly pursue any problems on our systems, sometimes extra information from the user can 
-  pinpoint the cause of the problem and help us prevent a recurrence in the future. If you would
-  like to provide information about what led to the error, please email us at 
+  We hate this type of error immensely and we're sure that you do as well! 
+  Usually, information from the user can 
+  pinpoint the cause of the problem and help us prevent a recurrence in the future. 
+  Our website is reliable thanks to the amount of feedback we receive from users.
+  If you would like to provide information about what led to the error, please email us at 
   <a href="mailto:&#103;&#101;&#110;&#111;&#109;&#101;&#45;ww&#119;&#64;&#115;o&#101;.&#117;c&#115;&#99;.&#101;&#100;&#117;">&#103;&#101;&#110;&#111;&#109;&#101;&#45;ww&#119;&#64;&#115;o&#101;.&#117;c&#115;&#99;.&#101;&#100;&#117;</a>. 
   <!-- above address is genome-www at soe.ucsc.edu --> 
   <p> 
   If you are unable to access commonly used features on our website, it is possible that you may 
   need to reset your Genome Browser with the following URL: 
   <a href="../cgi-bin/cartReset">http://genome.ucsc.edu/cgi-bin/cartReset</a>. This will replace 
   your stored settings with the default configuration and will return your browser to the state it 
-  was in when you first accessed it.</p>  
+  was in when you first accessed it. It will remove all custom tracks, connected track hubs and highlights.</p>  
   <p> 
   We apologize for the inconvenience.</p>
 <!--#endif -->
 
 <!--#include virtual="$ROOT/inc/gbPageEnd.html" -->