7da9b908054e075d9a03a1204f143083ca0d0772 max Thu Aug 19 02:45:36 2021 -0700 encouraging users to contact us in error messages, refs #28013 diff --git src/hg/htdocs/admin/500.html src/hg/htdocs/admin/500.html index 3dc45f6..07eafbf 100755 --- src/hg/htdocs/admin/500.html +++ src/hg/htdocs/admin/500.html @@ -1,50 +1,51 @@ <!DOCTYPE html> <!--#set var="TITLE" value="Genome Browser Error 500" --> <!--#set var="ROOT" value=".." --> <!-- Relative paths to support mirror sites with non-standard GB docs install --> <!--#include virtual="$ROOT/inc/gbPageStart.html" --> <h1>Error 500: Internal Server Error</h1> <!--#if expr='"$SERVER_NAME" != /.*.ucsc.edu/ && "$SERVER_NAME" != /.*.sdsc.edu/ && "$SERVER_NAME" != /browser/'--> <!-- 'browser' = GBiB --> <p> The page you requested resulted in a server problem on this system.</p> <p> <strong>This website <!--#echo var="HTTP_HOST" --> is a "mirror" not managed by UCSC.</strong> You may want to contact the person who manages this server with information about this error. If you are unable to resolve the problem, you can contact support for Genome Browser mirror websites at <a href="mailto:genome-mirror@soe.ucsc.edu">genome-mirror@soe.ucsc.edu</a>. Please include this mirror's address "http://<!--#echo var="HTTP_HOST" -->" in the email.</p> <!-- above address is genome-mirror at soe.ucsc.edu --> <p> If you are unable to access commonly used features on our website, it is possible that you may need to reset your Genome Browser with the following URL: <a href="../cgi-bin/cartReset">http://<!--#echo var="HTTP_HOST" -->/cgi-bin/cartReset</a>. This will replace your stored settings with the default configuration and will return your browser to the state it was in when you first accessed it.</p> <p> We apologize for the inconvenience.</p> <!--#else --> <p> The page you requested resulted in a server problem on our systems.</p> <p> - We hate this type of error immensely and we're sure that you do as well! While we log - and rapidly pursue any problems on our systems, sometimes extra information from the user can - pinpoint the cause of the problem and help us prevent a recurrence in the future. If you would - like to provide information about what led to the error, please email us at + We hate this type of error immensely and we're sure that you do as well! + Usually, information from the user can + pinpoint the cause of the problem and help us prevent a recurrence in the future. + Our website is reliable thanks to the amount of feedback we receive from users. + If you would like to provide information about what led to the error, please email us at <a href="mailto:genome-www@soe.ucsc.edu">genome-www@soe.ucsc.edu</a>. <!-- above address is genome-www at soe.ucsc.edu --> <p> If you are unable to access commonly used features on our website, it is possible that you may need to reset your Genome Browser with the following URL: <a href="../cgi-bin/cartReset">http://genome.ucsc.edu/cgi-bin/cartReset</a>. This will replace your stored settings with the default configuration and will return your browser to the state it - was in when you first accessed it.</p> + was in when you first accessed it. It will remove all custom tracks, connected track hubs and highlights.</p> <p> We apologize for the inconvenience.</p> <!--#endif --> <!--#include virtual="$ROOT/inc/gbPageEnd.html" -->