a2ee38a7ef81c51a8bc51c8a387b775ddf3d9abe
max
Tue Jun 27 02:11:09 2023 -0700
changing contacts page a little, refs #31558
diff --git src/hg/htdocs/contacts.html src/hg/htdocs/contacts.html
index 557d791..d956d38 100755
--- src/hg/htdocs/contacts.html
+++ src/hg/htdocs/contacts.html
@@ -1,279 +1,299 @@
Contact Us
-
-
- UCSC Genome Bioinformatics Group
- UCSC Genomics Institute
- University of California, Santa Cruz
- 1156 High Street, MS: GI
- Santa Cruz, CA 95064
-
+
-
-
- 
+
Email the helpdesk
+
Do not hesitate to reach out if something is unclear, we reply to all
+messages within a few days and a large share of messages lead to improvements
+in our features or help pages. If researchers do not contact us, we cannot
+learn about problems. Even if you are just unsure if a feature exists or should exist, your email helps us
+decide on what to work on in the future.
+
For most questions or suggestions,
+ please email genome@soe.ucsc.edu, a public mailing
+list.
+For other ways of reaching us and advice on what to include in your email, please see below.
+
+
Every week, we announce changes to data and the software to our announcements email list,
+to which you can subscribe.
+All announcements are also posted on
+ Twitter.
-
+
-
+
-
-
Genome Browser inquiries
+Help us to resolve your question quickly
This website is a "mirror" not run by
UCSC. Please try to contact the person who manages this mirror with questions.
If you mail the UCSC mailing list, please include this mirror's address
http:// with any questions.
Before posting a question, we strongly encourage you to search our mailing list
archives, our website, and our wiki for the answer. Please follow our
technical support guidelines in your queries.
-This will give us enough to resolve your issue without requests for more information.
-PLoS Computational Biology has published a good set of
-guidelines for seeking online scientific help. When sending us a
-browser URL, we recommend that you use our Session
-tool to create a link that fully captures the browser settings. If copy/pasting a
-URL, be sure to remove the "hgsid=<value>" parameter from any URL you
+This will give us enough information to resolve your issue without requests for more information.
+ When sending us a
+browser URL, please you use our Session
+tool to create a link that fully captures the browser settings. All other links
+to the main Genome Browser will time out after a few days. If the URL is not
+to the main Genome Browser graphic but for track or item details pages,
+ be sure to remove the "hgsid=<value>" parameter from any URL you
send, as this can cause your personal settings to change unexpectedly.
Read more about making links in our documentation.
We encourage you to search the appropriate archive before contacting us
via the mailing list, but we will reply to your message as quickly as we
can.
Questions and comments submitted to most of
-the Genome Browser forums are publicly accessible and searchable. Please
-do not post confidential information to our public forums.
+the Genome Browser forums are publicly accessible and searchable. You may not want
+ to send pre-publication data (custom tracks, track hubs), usernames or passwords to these.
+Use the "genome-www" email address below for queries that you do not want to see in internet search engine results.
+
|
Mailing list
|
Subscribe
|
Search
|
Write
|
Website and data questions
Publicly searchable, interactive discussion forum for questions about the UCSC Genome Browser
software, annotation database, genome assemblies, bug reports and release cycles (high
volume).
|
Subscribe
|
Genome archives
|
genome@soe.ucsc.edu
|
Server and website access problems
Private forum for reporting
server errors or other access problems on the UCSC Genome Browser or BLAT servers.
Scheduled service interruptions for system maintenance are posted to the
genome-announce forum and our Twitter feed.
Please also use this private forum
for sensitive data. It is visible only to our staff.
|
|
Private: Not searchable
|
genome-www@soe.ucsc.edu
|
Mirror and source code questions
Interactive discussion forum for questions about the setup and
maintenance of Genome Browser mirrors. Commercial use of the source code
and binaries requires a license.
Set up a mirror.
|
Subscribe
|
Genome-mirror archives
|
genome-mirror@soe.ucsc.edu
|
Genome Browser announcements
Notifications from the Genome Browser project team about new software and
data releases, and other items of interest to Genome Browser users (low volume).
|
Subscribe
|
Genome-announce archives
|
|
Track hub developers mailing List - discontinued in favor of a changes page
Track Hub Developers can learn about new Track Hub settings on our
software release
log or ask to join this collaborative mailing list to receive news about new track hub settings.
The list shares updates about new documented settings on the
Hub Track Database Definition page.
|
|
Track hub developers archives
|
genome-www@soe.ucsc.edu
|
Genome Browser Training Program
For information about virtual or in-person training,
please email us.
|
|
|
genome-www@soe.ucsc.edu
|
Comments and suggestions
Private forum for suggesting new tracks, utilities, and other features
for the Genome Browser.
|
|
|
Suggestion Box
|
Commercial licensing inquiries
Genome Browser:
genome-www@soe.ucsc.edu
Private forum for licensing questions. For more information about licensing the Genome Browser
software, see the software licensing requirements.
Blat and In-Silico PCR:
kent@soe.ucsc.edu
See the Kent Informatics web site for more information.
+Postal address
+
+We accept chocolate and hop-based drinks from users who want to express their satisfaction with our services:
+
+
+ UCSC Genome Browser Group
+ University of California, Santa Cruz
+ 1156 High Street
+ Mailstop: Genomics Institute
+ Santa Cruz, CA 95064
+
+
+