a2ee38a7ef81c51a8bc51c8a387b775ddf3d9abe max Tue Jun 27 02:11:09 2023 -0700 changing contacts page a little, refs #31558 diff --git src/hg/htdocs/contacts.html src/hg/htdocs/contacts.html index 557d791..d956d38 100755 --- src/hg/htdocs/contacts.html +++ src/hg/htdocs/contacts.html @@ -1,279 +1,299 @@ <!DOCTYPE html> <!--#set var="TITLE" value="Genome Browser Contacts" --> <!--#set var="ROOT" value="." --> <!-- Relative paths to support mirror sites with non-standard GB docs install --> <!--#include virtual="$ROOT/inc/gbPageStart.html" --> <!--#include virtual="$ROOT/redmineWidget.html" --> <h1>Contact Us</h1> <div class="row"> <!-- Left column --> - <div class="col-md-3"> - <p> - UCSC Genome Bioinformatics Group<br> - UCSC Genomics Institute<br> - University of California, Santa Cruz<br> - 1156 High Street, MS: GI<br> - Santa Cruz, CA 95064</p> - + <!--<div class="col-md-3"> --> <!-- <p> <a href="http://cbse.soe.ucsc.edu/directions" target="_blank">Directions</a></p> </p> --> - <p> - <a href="http://www.twitter.com/GenomeBrowser" target="_blank"> - <img class='gbsInlineImg' src="http://twitter-badges.s3.amazonaws.com/t_small-a.png" - alt="Follow GenomeBrowser on Twitter"></a> +<h2>Email the helpdesk</h2> +<p>Do not hesitate to reach out if something is unclear, we reply to all +messages within a few days and a large share of messages lead to improvements +in our features or help pages. If researchers do not contact us, we cannot +learn about problems. Even if you are just unsure if a feature exists or should exist, your email helps us +decide on what to work on in the future.</p> +<p>For most questions or suggestions, + please email <a +href="mailto:genome@soe.ucsc.edu">genome@soe.ucsc.edu</a>, a public mailing +list. +For other ways of reaching us and advice on what to include in your email, please see below. +</p> +<p>Every week, we announce changes to data and the software to our announcements email list, +to which you can <a href="http://groups.google.com/a/soe.ucsc.edu/group/genome-announce?hl=en" target="_blank">subscribe</a>. +All announcements are also posted on +<a href="http://www.twitter.com/GenomeBrowser" target="_blank"><img class='gbsInlineImg' src="http://twitter-badges.s3.amazonaws.com/t_small-a.png" alt="Follow GenomeBrowser on Twitter"> Twitter</a>. </p> - </div> + <!--</div> --> <!-- Right column --> - <div class="col-md-3"> + <!--<div class="col-md-3">--> <!-- Display staff image in righthand corner --> <img src= "images/gbstaff21.jpg" width=546 height=200 alt="Genome Browser staff 2021"> - </div> -</div> + <!-- </div> --> + <!--</div>--> <a name = "queries"></a> -<h2>Genome Browser inquiries</h2> +<h2>Help us to resolve your question quickly</h2> <!--#if expr='"$SERVER_NAME" != /.*.ucsc.edu/ && "$SERVER_NAME" != /.*.sdsc.edu/ && "$SERVER_NAME" != /browser/'--> <!-- 'browser' = GBiB --> <p> <strong>This website <em><!--#echo var="HTTP_HOST" --></em> is a "mirror" not run by UCSC.</strong> Please try to contact the person who manages this mirror with questions.</p> <p> <strong>If you mail the UCSC mailing list, please include this mirror's address <em>http://<!--#echo var="HTTP_HOST" --></em> with any questions.</strong></p> <!--#else --> <!--#endif --> <p> Before posting a question, we strongly encourage you to search our mailing list archives, our website, and our <a href = "http://genomewiki.soe.ucsc.edu" target = _blank>wiki</a> for the answer. Please follow our <a href="FAQ/FAQmaillist.html">technical support guidelines</a> in your queries. -This will give us enough to resolve your issue without requests for more information. -PLoS Computational Biology has published a good set of -<a href="http://www.ploscompbiol.org/article/info:doi%2F10.1371%2Fjournal.pcbi.1002202" -target="_blank">guidelines</a> for seeking online scientific help. When sending us a -browser URL, we recommend that you use our <a href="cgi-bin/hgSession">Session</a> -tool to create a link that fully captures the browser settings. If copy/pasting a -URL, be sure to remove the "hgsid=<value>" parameter from any URL you +This will give us enough information to resolve your issue without requests for more information. + When sending us a +browser URL, please you use our <a href="cgi-bin/hgSession">Session</a> +tool to create a link that fully captures the browser settings. All other links +to the main Genome Browser will time out after a few days. If the URL is not +to the main Genome Browser graphic but for track or item details pages, + be sure to remove the "hgsid=<value>" parameter from any URL you send, as this can cause your personal settings to change unexpectedly. Read more about making <a href = "FAQ/FAQlink.html#link1">links</a> in our documentation.</p> <p> <form name="googleForm1" method="GET" action="https://www.google.com/search" onSubmit="document.googleForm1.q.value=document.googleForm1.qq.value+' site:genome.ucsc.edu/';"> <p>Search the Genome Browser website: <input type="hidden" name="q" value=""> <input type="hidden" name="num" value="10"> <input type="hidden" name="filter" value="0"> <input type=text name=qq size=30 maxlength=255 value=""> <input type="submit" value="Submit"></p> </form> <form name="googleForm4" method="GET" action="https://www.google.com/search" onSubmit="document.googleForm4.q.value=document.googleForm4.qq.value+' site:genomewiki.ucsc.edu/index.php';"> <p>Search the Genome Browser Wiki Site: <input type="hidden" name="q" value=""> <input type="hidden" name="num" value="10"> <input type="hidden" name="filter" value="0"> <input type=text name=qq size=30 maxlength=255 value=""> <input type="submit" value="Submit"></p> </form> <hr> <p> We encourage you to search the appropriate archive before contacting us via the mailing list, but we will reply to your message as quickly as we can. <br><strong><font color="red">Questions and comments submitted to most of -the Genome Browser forums are publicly accessible and searchable. Please -do not post confidential information to our public forums.</font></strong></p> +the Genome Browser forums are publicly accessible and searchable. You may not want + to send pre-publication data (custom tracks, track hubs), usernames or passwords to these. +Use the "genome-www" email address below for queries that you do not want to see in internet search engine results. +</font></strong></p> <table> <tr> <td> </p><b>Mailing list</b></p> </td> <td> <b>Subscribe</b> </td> <td> <b>Search</b> </td> <td> <b>Write</b> </td> </tr> <tr> <td> <strong>Website and data questions </strong> <br><em><font color = "red">Public</font>ly searchable, interactive discussion forum for questions about the UCSC Genome Browser software, annotation database, genome assemblies, bug reports and release cycles (high volume).</em></p> </td> <td> <a href="http://groups.google.com/a/soe.ucsc.edu/group/genome?hl=en" target="_blank">Subscribe</a> </td> <td> <a href="https://groups.google.com/a/soe.ucsc.edu/forum/#!forum/genome" target="_blank">Genome archives</a> </td> <td> <a href="mailto:genome@soe.ucsc.edu">genome@soe.ucsc.edu</a> <!-- above address is genome at soe.ucsc.edu --> </td> </tr> <tr> <td> <strong>Server and website access problems</strong> <br><em><strong><font color = red>Private forum</font></strong> for reporting server errors or other access problems on the UCSC Genome Browser or BLAT servers. Scheduled service interruptions for system maintenance are posted to the genome-announce forum and our <a href = "https://twitter.com/@GenomeBrowser" target = _blank>Twitter </a>feed.</em> <!-- Regular weekly maintenance of the Genome Browser database occurs on Sunday afternoons between the hours of 2:00 - 3:00 p.m. Pacific Time. Although we allocate an hour for this maintenance, the actual down time is usually only a few minutes. --> <br>Please also use this <strong><font color = red>private forum</font></strong> for sensitive data. It is visible only to our staff.</p> </td> <td> </td> <td> Private: Not searchable </td> <td> <a href="mailto:genome-www@soe.ucsc.edu">genome-www@soe.ucsc.edu</a><br> <!-- above address is genome-www at soe.ucsc.edu --> </td> </tr> <tr> <td> <a name="mirror"></a> <strong>Mirror and source code questions</strong> <br><em>Interactive discussion forum for questions about the setup and maintenance of Genome Browser mirrors. Commercial use of the source code and binaries requires a <a href="license/index.html">license</a>.</em> <a href="goldenPath/help/mirror.html">Set up a mirror</a>.</p> </td> <td> <a href="http://groups.google.com/a/soe.ucsc.edu/group/genome-mirror?hl=en" target="_blank">Subscribe</a> </td> <td> <a href="https://groups.google.com/a/soe.ucsc.edu/forum/#!forum/genome-mirror" target="_blank">Genome-mirror archives</a> </td> <td> <a href="mailto:genome-mirror@soe.ucsc.edu">genome-mirror@soe.ucsc.edu</a> <!-- above address is genome-mirror at soe.ucsc.edu --> </td> </tr> <tr> <td> <strong>Genome Browser announcements</strong> <br><em>Notifications from the Genome Browser project team about new software and data releases, and other items of interest to Genome Browser users (low volume). </em></p> </td> <td> <a href="http://groups.google.com/a/soe.ucsc.edu/group/genome-announce?hl=en" target="_blank">Subscribe</a> </td> <td> <a href ="https://groups.google.com/a/soe.ucsc.edu/forum/#!forum/genome-announce" target="_blank">Genome-announce archives</a> </td> <td> <b> </b> </td> </tr> <tr> <td> <strong id="hub">Track hub developers mailing List - discontinued in favor of a <a href="goldenPath/help/trackDb/changes.html">changes page</a></strong> <br><em>Track Hub Developers can learn about new Track Hub settings on our <a href="http://genomewiki.ucsc.edu/index.php/Genome_Browser_Software_Features">software release log</a> or ask to join this collaborative mailing list to receive news about new track hub settings. The list shares updates about new documented settings on the <a href="goldenPath/help/trackDb/trackDbHub.html">Hub Track Database Definition</a> page.</em></p> </td> <td> </td> <td> <a href="http://groups.google.com/a/soe.ucsc.edu/group/track-hubs" target="_blank">Track hub developers archives</a> </td> <td> <a href="mailto:genome-www@soe.ucsc.edu">genome-www@soe.ucsc.edu</a><br> </td> </tr> <tr> <td> <strong>Genome Browser Training Program</strong> <br><em>For information about virtual or in-person training, <a href="mailto:genome-www@soe.ucsc.edu" target="_blank">please email us</a>.</em></p> </td> <td> </td> <td> </td> <td> <a href="mailto:genome-www@soe.ucsc.edu">genome-www@soe.ucsc.edu</a><br> </td> </tr> <tr> <td> <a name="followup"></a> <strong>Comments and suggestions </strong> <br><em>Private forum for suggesting new tracks, utilities, and other features for the Genome Browser.</em></p> </td> <td> </td> <td> </td> <td> <a href="cgi-bin/hgUserSuggestion">Suggestion Box</a><br> </td> </tr> </table> <h2>Commercial licensing inquiries</h2> <p> <strong>Genome Browser: </strong> <a href="mailto:genome-www@soe.ucsc.edu">genome-www@soe.ucsc.edu</a><br> <!--above address is genome-www at soe.ucsc.edu --> <em>Private forum for licensing questions. For more information about licensing the Genome Browser software, see the <a href="license/">software licensing requirements</a>. </em></p> <p> <strong>Blat and In-Silico PCR: </strong> <a href="mailto:kent@soe.ucsc.edu">kent@soe.ucsc.edu</a><br> <!-- above address is kent at soe.ucsc.edu --> <em>See the <a href="http://www.kentinformatics.com" target="_blank">Kent Informatics</a> web site for more information.</em></p> +<h2>Postal address</h2> + +<p>We accept chocolate and hop-based drinks from users who want to express their satisfaction with our services: + + <p> + UCSC Genome Browser Group<br> + University of California, Santa Cruz<br> + 1156 High Street<br> + Mailstop: Genomics Institute<br> + Santa Cruz, CA 95064</p> +</p> + + <!--#include virtual="$ROOT/inc/gbPageEnd.html" -->