8f7879fda04070339f87a73602ad5dde349034c8
lrnassar
  Wed May 15 13:49:05 2024 -0700
Feedback from CR refs #33566

diff --git src/hg/htdocs/contacts.html src/hg/htdocs/contacts.html
index 6d92e54..9b96e84 100755
--- src/hg/htdocs/contacts.html
+++ src/hg/htdocs/contacts.html
@@ -204,30 +204,32 @@
              searchBarClick();
         }
     });
     </script>
   </p>
 <p>
 When posting a question, please consider these points to ensure we can assist swiftly:
 <ul>
 <li>Include <b>screenshots and URLs</b> whenever possible. For errors,
 describe the steps taken that led to the error.</li>
 <li>When sending a <a href="cgi-bin/hgTracks" target="_blank">tracks display</a> 
 URL, use the <a href="cgi-bin/hgSession" target="_blank">Session tool</a>. Web browser 
 URLs can <b>change or expire</b> for our tracks display.</li>
 <li>If your issue is regarding custom data, <b>include that data</b> (or a small subset) 
 in your message so that we may replicate the problem.</li>
+<li>If you are requesting a <b>liftOver file</b>, include the GenBank (GCA_*) 
+or RefSeq (GCF_*) identifier in the message.</li>
 <li>If you would like to request a browser for a new assembly, use our 
 <a href="https://genome.ucsc.edu/assemblyRequest.html?all" target="_blank">GenArk 
 assembly request</a> form.</li>
 </ul></p>
 
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 <p>
 
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