81feeac03535aa9d3645216f8607175966b6c685 lrnassar Tue Aug 13 18:57:22 2024 -0700 Small tweaks from QA feedback, refs #33487 diff --git src/hg/htdocs/contacts.html src/hg/htdocs/contacts.html index 9b96e84..222f8ba 100755 --- src/hg/htdocs/contacts.html +++ src/hg/htdocs/contacts.html @@ -1,241 +1,241 @@ <!DOCTYPE html> <!--#set var="TITLE" value="Genome Browser Contacts" --> <!--#set var="ROOT" value="." --> <!-- Relative paths to support mirror sites with non-standard GB docs install --> <!--#include virtual="$ROOT/inc/gbPageStart.html" --> <!--#include virtual="$ROOT/redmineWidget.html" --> <style> .responsive-icon { max-height: 60px; width: auto; height: auto; margin-left: 0px !important; border: none !important; } .shortParagraph { margin-top: 0px !important; } </style> <h1 style="font-size: 27px">Support Center</h1> <p> <div class="row" style="margin-top: -25px;"> <div class="col-md-6"> <h2 style="font-size: 21px;text-align: center;">Contact</h2> <div id="newsBox" class="jwSection"> <div class="jwSectionContents" style="margin: 5px;"> <div id="newsItems"> <div class="jwNewsItem jwSingleLineRightColumn"> <p style="text-align: center;margin-top: -10px !important;"><a target="_blank" href="https://groups.google.com/a/soe.ucsc.edu/forum/#!forum/genome"> <img class='text-center responsive-icon' src="images/googleGroupsIcon.png"></a> </p> </div> <div class="jwNewsItem jwSingleLineRightColumn"> <p style="text-align: center;margin-top: 0px;"> <span style="font-size: 18px;"><a href="https://groups.google.com/a/soe.ucsc.edu/forum/#!forum/genome" target="_blank">Public Mailing List</a> - <a href="mailto:genome@soe.ucsc.edu">genome@soe.ucsc.edu</a></span><br> Interactive public <a target="_blank" href="https://groups.google.com/a/soe.ucsc.edu/forum/#!forum/genome">discussion forum</a></p> </div> <div class="jwNewsItem jwSingleLineRightColumn"> <p style="text-align: center;" class="shortParagraph"> <img class='text-center responsive-icon' src="images/hiddenIcon.png"> </p> </div> <div class="jwNewsItem jwSingleLineRightColumn"> <p style="text-align: center;margin-top: 0px;"> <span style="font-size: 18px;"><b>Private Mailing List</b> - <a href="mailto:genome-www@soe.ucsc.edu">genome-www@soe.ucsc.edu</a></span><br> Confidential list visible only to our staff</p> </div> <div class="jwNewsItem jwSingleLineRightColumn"> <p style="text-align: center;" class="shortParagraph"><a target="_blank" href="training/index.html"> <img class='text-center responsive-icon' src="images/trainingIcon.png"></a> </p> </div> <div class="jwNewsItem jwSingleLineRightColumn"> <p style="text-align: center;margin-top: 0px;"> <span style="font-size: 18px;"><b>Training</b></span><br>For information about virtual or in-person training, <a href="mailto:genome-www@soe.ucsc.edu" target="_blank">please email us</a></p> </div> </div> </p> </div> </div> </div> <div class="col-md-6"> <h2 style="font-size: 21px;text-align: center;">Follow us</h2> <div id="newsBox" class="jwSection"> <div class="jwSectionContents" style="margin: 5px;"> <div id="newsItems"> <div class="jwNewsItem jwSingleLineRightColumn"> <p style="text-align: center;margin-top: -10px !important;"><a target="_blank" href="https://groups.google.com/a/soe.ucsc.edu/forum/#!forum/genome-announce"> <img class='text-center responsive-icon' src="images/megaphoneIcon.png"></a> </p> </div> <div class="jwNewsItem jwSingleLineRightColumn"> <p style="text-align: center;margin-top: 0px;"> <span style="font-size: 17px;"> <a href="https://groups.google.com/a/soe.ucsc.edu/forum/#!forum/genome-announce" target="_blank">Genome Browser Announcements</a> - -<a href="http://groups.google.com/a/soe.ucsc.edu/group/genome-announce?hl=en" +<a href="mailto:genome-announce+subscribe@soe.ucsc.edu" target="_blank">Subscribe</a></span><br> Notifications about new software and data, and other announcements (low volume)</p> </div> <div class="jwNewsItem jwSingleLineRightColumn"> <p style="text-align: center;" class="shortParagraph"><a target="_blank" href="https://www.youtube.com/@ucscgenomebrowser"> <img class='text-center responsive-icon' src="images/youtubeIcon.png"></a> </p> </div> <div class="jwNewsItem jwSingleLineRightColumn"> <p style="text-align: center;margin-top: 0px;"> <span style="font-size: 17px;"> <a href="https://www.youtube.com/@ucscgenomebrowser" target="_blank">YouTube</a></span><br> See our YouTube for Genome Browser training videos</p> </div> <div class="jwNewsItem jwSingleLineRightColumn"> <p style="text-align: center;" class="shortParagraph"><a target="_blank" href="https://twitter.com/GenomeBrowser"> <img class='text-center responsive-icon' src="images/twitterIcon.png"></a> </p> </div> <div class="jwNewsItem jwSingleLineRightColumn"> <p style="text-align: center;margin-top: 0px;"> <span style="font-size: 17px;"> <a href="https://twitter.com/GenomeBrowser" -target="_blank">Twitter</a></span><br> +target="_blank">X (Twitter)</a></span><br> Follow for data and software releases as well as scheduled maintenance and service interruption announcements</p> </div> </div> </p> </div> </div> </div> </div> </p> <a name = "queries"></a> <h2 style="font-size: 21px;margin-top: -10px;">Help us to resolve your question quickly</h2> <!--#if expr='"$SERVER_NAME" != /.*.ucsc.edu/ && "$SERVER_NAME" != /.*.sdsc.edu/ && "$SERVER_NAME" != /browser/'--> <!-- 'browser' = GBiB --> <p> <strong>This website <em><!--#echo var="HTTP_HOST" --></em> is a "mirror" not run by UCSC.</strong> Please try to contact the person who manages this mirror with questions.</p> <p> <strong>If you mail the UCSC mailing list, please include this mirror's address <em>http://<!--#echo var="HTTP_HOST" --></em> with any questions.</strong></p> <!--#else --> <!--#endif --> <p> Before posting, we strongly recommend <a target="_blank" href="https://groups.google.com/a/soe.ucsc.edu/g/genome"> searching our mailing list archives</a> and using our website search below to match documentation:</p> <p style="text-align: inherit;"> <input size=50 name="searchString" id="searchBarSearchString" type="text" placeholder="Search documentation and data..."></input> <input name="searchButton" id="searchBarSearchButton" type="submit" value="Search"></input> <script> function searchBarClick() { searchStr = document.getElementById('searchBarSearchString').value; if (searchStr.length > 0) { // helper functions for checking whether a plain chrom name was searched for term = encodeURIComponent(searchStr.replace(/^[\s]*/,'').replace(/[\s]*$/,'')); function onSuccess(jqXHR, textStatus) { if (jqXHR.chromName !== null) { window.location.assign("../cgi-bin/hgTracks?position=" + term ); } else { window.location.assign("../cgi-bin/hgSearch?search=" + term); } } function onFail(jqXHR, textStatus) { window.location.assign("../cgi-bin/hgSearch?search=" + term); } // redirect to search disambiguation page if it looks like we didn't enter a regular position: var canonMatch = searchStr.match(canonicalRangeExp) var gbrowserMatch = searchStr.match(gbrowserRangeExp); var lengthMatch = searchStr.match(lengthRangeExp); var bedMatch = searchStr.match(bedRangeExp); var sqlMatch = searchStr.match(sqlRangeExp); var singleMatch = searchStr.match(singleBaseExp); var positionMatch = canonMatch || gbrowserMatch || lengthMatch || bedMatch || sqlMatch || singleMatch; // the following encodes the cartJson cmd as a query string, skipping reliance // on hgTracks.js:cart:varsToUrlData() const url = new URL(window.location.href); const params = new URLSearchParams(url.search); params.append("cjCmd", '{"getChromName": {"searchTerm": "' + term + '"}}'); if (positionMatch === null) { // user may have entered a full chromosome name, check for that asynchronosly: $.ajax({ type: "GET", url: "../cgi-bin/hgSearch", data: params.toString(), dataType: "json", trueSuccess: onSuccess, success: onSuccess, error: onFail, cache: true }); return false; } } } document.getElementById('searchBarSearchButton').addEventListener('click', searchBarClick); $('#searchBarSearchString').bind('keypress', function(e) { // binds listener to url field if (e.which === 13) { // listens for return key e.preventDefault(); // prevents return from also submitting whole form searchBarClick(); } }); </script> </p> <p> When posting a question, please consider these points to ensure we can assist swiftly: <ul> <li>Include <b>screenshots and URLs</b> whenever possible. For errors, describe the steps taken that led to the error.</li> <li>When sending a <a href="cgi-bin/hgTracks" target="_blank">tracks display</a> URL, use the <a href="cgi-bin/hgSession" target="_blank">Session tool</a>. Web browser URLs can <b>change or expire</b> for our tracks display.</li> <li>If your issue is regarding custom data, <b>include that data</b> (or a small subset) in your message so that we may replicate the problem.</li> <li>If you are requesting a <b>liftOver file</b>, include the GenBank (GCA_*) or RefSeq (GCF_*) identifier in the message.</li> <li>If you would like to request a browser for a new assembly, use our <a href="https://genome.ucsc.edu/assemblyRequest.html?all" target="_blank">GenArk assembly request</a> form.</li> </ul></p> <h2 style="font-size: 20px;">Commercial licensing inquiries</h2> <p> <strong>Genome Browser: </strong> <a href="mailto:genome-www@soe.ucsc.edu">genome-www@soe.ucsc.edu</a><br> <!--above address is genome-www at soe.ucsc.edu --> <em>Private list for licensing questions. For more information about licensing the Genome Browser software, see the <a href="license/">software licensing requirements</a>. </em></p> <p> <strong>Blat and In-Silico PCR: </strong> <a href="mailto:kent@soe.ucsc.edu">kent@soe.ucsc.edu</a><br> <!-- above address is kent at soe.ucsc.edu --> <em>See the <a href="http://www.kentinformatics.com" target="_blank">Kent Informatics</a> for more information.</em></p> <!--#include virtual="$ROOT/inc/gbPageEnd.html" -->